FAQ
Does my appointment include both consultation and treatment?
Your booking includes a thorough consultation to assess your needs and goals, and your treatment can be performed during the same session.
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Do you require a deposit to secure a booking?
We require a 50% deposit to confirm all bookings. This helps us reserve your treatment time exclusively for you, and ensures us thorough preparation for your appointment. Deposits also help reduce late cancellations and no-shows, allowing us to provide the best possible availability for all clients. We kindly ask clients to notify us in advance if they need to reschedule or cancel, allowing us to offer the time to someone on our waiting list. Repeated late cancellations or no-shows may impact future booking availability.​​​​​
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Do I need to prepare for my appointment?
Preparation depends on the treatment. For most procedures, we recommend avoiding sun exposure, retinol, and certain skincare products for a few days prior. Specific guidelines will be provided during your consultation.
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How should I prepare for my appointment?
We recommend arriving with clean, bare skin, free from makeup, moisturisers, sunscreen, or any skincare products. This ensures the treatment area is prepped and ready for optimal results. For laser treatments, avoid waxing, plucking, or using active skincare ingredients in the days leading up to your session. Specific pre-care instructions will be provided based on your treatment.
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Is there any downtime after treatments?
Most treatments have minimal to no downtime. Some may cause slight redness or sensitivity for 24–48 hours, but we provide full aftercare advice to ensure a smooth recovery.
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Can I wear makeup after a facial or skin treatment?
It’s best to wait 24 hours after treatments like skin needling or laser facials to allow the skin to heal.
TERMS AND CONDITIONS
Deposits: A 50% non-refundable deposit is required at the time of booking. This secures your appointment and will be deducted from the total cost of your treatment on the day. If preferred, you may choose to leave the deposit on file for future bookings.
Cancellations & Booking Changes: We understand that plans can change. If you need to cancel or reschedule, we kindly ask for at least 24 hours’ notice. With sufficient notice, your deposit will be transferred to your next appointment. Cancellations made within 24 hours, however, will result in the deposit being forfeited.
Appointment Reminders & Confirmation of Booking: You’ll receive an SMS reminder 2 days before your appointment. Failure to confirm and/or reschedule bookings within the 2 day period will result in your appointment being marked as a 'no show' and your deposit forfeited. If you need to reschedule, please contact us directly on 0450 488 829.
Arriving on Time: We kindly ask that you arrive 15 minutes early so your treatment can begin on time. If you arrive more than 15 minutes late, we may need to shorten your session or reschedule, and your deposit will be held.
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Payments: All treatments must be paid for in full on the day of your appointment. We accept EFTPOS, Afterpay, and major credit/debit cards. For package deals, payment is required upfront before the first session begins. Please note, we do not accept payments via Bank Transfer or PayID.
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Refund Policy:
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Treatments, services, and packages are non-transferable and cannot be exchanged for alternative treatments.
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Reservation or deposit fees are non-refundable but may be applied as a credit for future use.
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Retail products may be exchanged within 14 days of purchase, provided they are unused, not tampered with and all seals are intact. All products should remain in their origin packaging. Opened or used products are not eligible for refund or exchange.